Troubleshoot common issues
Resolve sync, disabled product printing, expired PDFs, rejected uploads, plan locks and editor problems.
Select a screenshot to view it at full size.
Products or collections are missing
Check Dashboard sync progress and allow the initial synchronization to finish. Confirm that the products belong to the intended Shopify collection. Refresh the app after synchronization rather than repeatedly starting prints. Contact Support if the sync remains failed or incomplete.
The collection has no products
A collection without products cannot generate a catalog. Add the intended products in Shopify and wait for the app to synchronize the collection membership.
Product PDFs is disabled
Enable Product PDFs in Settings first, then return to Product PDFs. Do not use storefront setup as a substitute for this Admin setting.
The PDF is pending, failed or expired
Check PDF History for the actual job status. Let an active job finish. For a failed job, review its error and use Print again where available after addressing the source issue. For an expired file, Print again requests the current source and a new render can count. Download available files before expiry.
Preview differs from the final PDF
Editor Preview uses sample products. A final catalog uses your synchronized Shopify products and collection membership. Check real title lengths, descriptions, image proportions, prices and page layout in the final result.
An image upload is rejected
Check that the plan allows uploads, the file is JPEG/JPG, PNG or WebP, and its size is within the displayed 20 MB limit. Very large dimensions, animation, invalid data or a mismatched file type can also cause rejection. Try a valid smaller still image. Wait for the progress tile and read the error before retrying.
If storage is full, remove unused images or choose a plan with more space. Remove an image’s design references before deleting it. Storage does not reset monthly.
A PDF allowance or locked feature blocks the action
Check Billing for the current plan and monthly usage. Wait for the UTC monthly reset or review a suitable plan through Shopify. Locked controls show the required plan; canceling the upgrade prompt does not change the plan. There are no PDF top-up packs or automatic overage charges.
The editor is not responding as expected
Use a current supported browser and reload the app if it is stuck. If a block cannot be moved, check whether its layer is locked. Check the selected page section and block type before changing properties. Save work you want to keep before leaving the editor.
Contact the Nezify team
Email support@nezify.com or choose Nezify PDF Catalog Printer on the Support page. Include the affected task, approximate time, error wording and a clean screenshot if helpful. Never include passwords, Shopify access tokens, customer information or payment details.